Terms of Service

Last Updated: August 10, 2026

Welcome to SellAura (“we,” “us,” “our,” or “SellAura”). By accessing or using our website, sellaura.online, or purchasing any product from our store, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order.

1. About Our Store

SellAura is an online retail store offering products to customers in the United Arab Emirates. Products may be sourced and fulfilled through third-party suppliers and fulfillment partners.

We reserve the right to modify, update, or discontinue any product, service, price, or website feature at any time without prior notice.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability displayed on our website are accurate.

However, product images may differ slightly from the actual product due to lighting, screen settings, manufacturing variations, or supplier updates.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Prices and Payments

All product prices are displayed in UAE Dirhams (AED) unless otherwise stated.

Prices may change without prior notice.

We accept the payment methods made available during checkout. For Cash on Delivery (COD) orders, payment must be made to the delivery representative when the order is delivered.

An order is not considered successfully completed until it has been confirmed and accepted by SellAura.

4. Order Acceptance and Cancellation

After you place an order, we may contact you to confirm your order details, including your name, phone number, delivery address, and product selection.

We reserve the right to cancel or refuse an order for reasons including, but not limited to:

• Incorrect or incomplete customer information

• Product unavailability

• Suspected fraudulent activity

• Incorrect pricing or website errors

• Delivery limitations

• Customer-requested cancellation

If an order is cancelled after payment has been received, any eligible refund will be processed using the available refund method.

5. Shipping and Delivery

SellAura delivers products within the serviceable areas of the United Arab Emirates.

Delivery times are estimates and may vary depending on the product, supplier, fulfillment center, courier, location, public holidays, weather, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Delays caused by incorrect customer information, failure to answer delivery calls, or inability to receive the package may result in additional delivery attempts or cancellation.

6. Cash on Delivery

For COD orders, customers agree to pay the full order amount when the package is delivered.

Customers should only place COD orders if they genuinely intend to receive and pay for the order.

Repeated refusal of COD orders or placing fraudulent or intentionally false orders may result in restrictions on future purchases.

7. Returns and Refunds

Customers may request a return or refund in accordance with our Return & Refund Policy.

Products may need to meet specific eligibility requirements, including being unused, in their original condition, and accompanied by the necessary order information.

Certain products may not be eligible for return due to their nature or applicable restrictions.

Where a return is approved, the customer may be responsible for applicable return or collection charges, where stated in our Return & Refund Policy.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible with your order details and supporting information.

We will review the issue and, where appropriate, provide a replacement, refund, or another suitable resolution in accordance with our policies.

9. Prohibited Use

You agree not to use our website or services:

• For any unlawful purpose

• To commit fraud or misrepresentation

• To place false or fraudulent orders

• To interfere with the operation or security of our website

• To attempt unauthorized access to our systems

• To collect or misuse information belonging to other customers

We reserve the right to refuse service or cancel orders where misuse or fraudulent activity is suspected.

10. Intellectual Property

All content on the SellAura website, including logos, text, graphics, images, product descriptions, website design, and other materials, is owned by or licensed to SellAura unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission.

11. Third-Party Services

We may use third-party companies and services for payment processing, shipping, fulfillment, website functionality, analytics, and other business operations.

These third parties may have their own terms and policies, and their services may be subject to availability and limitations outside our control.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SellAura will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, courier issues, technical problems, supplier-related delays, or temporary website interruptions.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated terms.

14. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws and regulations governing transactions and services in the United Arab Emirates, to the extent applicable.

15. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact SellAura through the contact information provided on our website.

SellAura
Website: sellaura.online