Shipping Policy

Last Updated: August 10, 2026

At SellAura, we aim to provide reliable and convenient delivery to customers across the United Arab Emirates.

1. Delivery Locations

We currently offer delivery within the United Arab Emirates (UAE) to areas that are serviceable by our delivery partners.

Some remote or restricted areas may have limited delivery availability.

2. Processing Time

Orders are generally processed after the order has been successfully confirmed.

Processing times may vary depending on product availability, supplier processing, and fulfillment requirements.

You may be contacted by phone to confirm your order before it is shipped.

3. Delivery Time

Estimated delivery times may vary depending on your location and the product ordered.

Most UAE orders are expected to arrive within approximately 2–5 business days after order confirmation.

Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, weather conditions, incorrect customer information, or other circumstances outside our reasonable control.

4. Shipping Charges

Any applicable delivery or shipping charges will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on the product, delivery location, and applicable delivery service.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE orders.

If you select COD, you must pay the total order amount to the delivery representative when your order is delivered.

Please place an order only if you are available and willing to receive and pay for it.

6. Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Complete delivery address

• Mobile phone number

• Building/villa information

• Apartment or unit number, where applicable

SellAura is not responsible for delivery delays or failed delivery attempts caused by incorrect, incomplete, or outdated information provided by the customer.

7. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, cannot be contacted, provides an incorrect address, or refuses to receive the order, additional delivery attempts may be subject to courier availability or additional charges.

Repeated failed delivery attempts may result in the order being cancelled.

8. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided when placing the order.

Tracking availability may vary depending on the courier and fulfillment service used for the order.

9. Delays

While we work with our fulfillment and delivery partners to provide timely delivery, SellAura cannot guarantee a specific delivery date or time.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, customs or regulatory issues, technical problems, or supplier-related delays.

10. Damaged or Incorrect Orders

If your package arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and relevant photographs or other supporting information.

We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.

11. Contact Us

If you have questions about your order or delivery, please contact SellAura through the contact information available on our website.

SellAura
Website: sellaura.online